FAQs

Frequently asked questions.

What can I expect after I place my order?

We genuinely value your business, and getting your fresh bath care essentials to you is one of our top priorities. We kindly ask for your patience and understanding as all orders are processed in the order they are received. Once your order is processed, which usually takes 1-3 business days, you'll receive a notification and pick up notification. 

What can I expect after placing my order for curbside-pick up?

Generally, your order will be ready for pick-up within 1-2 days. You will receive a notification when your order is ready for pick up. We also deliver within Scarborough for only 8 dollars. 

What is the Return Policy at Untainted?

Your satisfaction is our #1 priority. If you are unhappy with your purchase for any reason, please reach out to us. You have the option to return any items you are unhappy with for a full refund and were genuinely here to help however we can.